You agree to comply with and be bound by the return policies in connection with returns of products purchased through this Site. Our current return policy (located in the Return Policy section of this Site and on this page) is incorporated herein by reference and made part of these Terms and Conditions.

RETURNS, REPLACEMENT, CANCELLATION & WARRANTY INFORMATION

By purchasing our products, you agree to our policy

IF YOU DO NOT AGREE TO OUR POLICY, PLEASE PURCHASE ELSEWHERE.

These items are non-refundable. There are no refunds or exchanges on these items. car alarms AND ACCESSORIES have a 12 month warranty as long as it is installed by a LEGITIMATE alarm shop by a certified technician. A $24.99 FEE WILL BE CHARGED FOR ALL WARRANTIES. Alarms AND ACCESSORIES must be installed within 30 days of receipt for the product to be under warranty. installation of an alarm OR Accessory more than 30 days after receipt voids the warranty.

Friends, electricians, mechanics, installers working out of their cars, NASA Engineers, DENTISTS, BRAIN SURGEONS, ETC. are not considered certified technicians. Self-installation or installation by anyone other than a certified technician at an legitimate alarm shop voids all warranties. Self installation will almost always result in problems/damage. Its better to spend a few dollars more to have it done right the first time. no tech support is provided for self-installations. If you plan to install this alarm yourself, a SELF-Installation WARRANTY may be purchased for $44.99 at the time the order is placed.

Products may ONLY be returned for repair or replacement within 12 Months. Asianwolf.com will repair or replace at our discretion.  We do not install any of our products. Installation is a paid service not included in our product pricing.

The Warranty does not cover car alarms, car audio and car electronic items damaged by alterations or installation. It does not cover products mishandled, misused, neglected, abused, water damaged or with removed/altered serial numbers. PROOF OF PURCHASE WILL BE REQUIRED FOR WARRANTY SERVICE OF Our PRODUCTS as well as THE ORIGINAL INSTALLATION RECEIPT from the installing professional alarm shop.

This warranty does not cover the expense of removal or reinstallation of the main unit or any damage to the vehicle including the vehicle's electrical system. asianwolf.COM warranties the alarm product only and THE warranty IS limited to the repair or replacement of the product.

our car alarms are compatible with every vehicle on the road today. Car alarms, alarm accessories, Mobile electronics, Stereos, Car TV's, must be installed by an Alarm/Stereo shop and must include an installation invoice with name and phone number of the Alarm/Stereo shop.

All OF THE ABOVE products are special ordered by the person ordering and are NOT subject to cancellation. Due to the nature of our product line, Some items may be used once and no longer needed.  For example, A customer might purchase a spy camera to use only one time to spy on someone. Once he has used the product to do so, he no longer has any need for  it and will try to return it for a refund. This is the same as when a person buys a dress to wear for a special event such as a wedding , prom, or party, and then tries to return it once they are done using it.

This warranty does not cover the expense of removal or reinstallation of our products or any damage or injury to property or persons resulting from the removal or reinstallation of our products

There is a 45 days replacement warranty on our spy cameras and dvr computer systems. If the camera, camera receiver, or dvr system fails to function properly DURING THE FIRST 45 DAYS, we will replace it providing the units were not dropped, abused, opened, tampered with OR incorrect adapters used. software is not covered under the warranty. ONLY HARDWARE IS UNDER WARRANTY. misuse of the product or not following the included instructions voids THE warranty. asianwolf technicians, based on the inspection of the returned product, WILL DETERMINE whether your warranty CLAIM is valid.

Asianwolf offerS an extended one year warranty ON DVR SYSTEMS for an additional charge of $299.99. you will need to purchase this additional warranty at the time of ordering or within seven days of receiving the product. you can add this feature by calling 323-962-1061. Shipping Charges to and from Asianwolf.com are not refundable. Any return must be authorized.

***CAMERA MICROPHONES ARE DELICATE AND MUST BE HANDLED WITH CARE. EACH CAMERA IS CHECKED BEFORE SHIPMENT TO INSURE THAT THE MICROPHONE IS INTACT AND FUNCTIONING. CAMERA MICROPHONES WILL BECOME DAMAGED OR BREAK OFF IF HANDLED ROUGHLY OR PULLED ON. DAMAGE TO THE CAMERA MICROPHONE IS NOT COVERED UNDER WARRANTY DUE TO IT'S FRAGILITY. NO WARRANTY CLAIMS FOR THE CAMERA MICROPHONE WILL BE ACCEPTED. NO EXCEPTIONS.

DVR CARDS: ALL SALES ARE FINAL! THERE ARE NO REFUNDS ON DVR CARDS. ALL DVR CARDS ARE INSPECTED BEFORE SHIPMENT. ASIANWOLF STANDS BEHIND OUR PRODUCTS AND ALL DVR CARDS ARE UNDER WARRANTY FOR 45 DAYS FROM RECEIPT. COMPUTER INCOMPATIBILITIES, CORRUPT FILES, UNHEALTHY COMPUTERS AND COMPUTERS THAT DO NOT MEET THE MINIMUM SYSTEM REQUIREMENTS ARE NOT THE RESPONSIBILITY OF ASIANWOLF. IF THERE IS A PROBLEM GETTING THE CARD TO WORK AND YOU THINK IT IS DEFECTIVE, WE WILL REPLACE IT FOR YOU. YOU PAY SHIPPING TO US AND WE WILL PAY FOR SHIPPING BACK TO YOU. IF AFTER A SECOND CARD STILL DOES NOT WORK, THEN ITS IS OBVIOUSLY NOT THE CARD BUT YOUR PC THAT IS THE PROBLEM AND A SECOND RMA FOR ANOTHER REPLACEMENT WILL BE DENIED. WE SHOULD ALSO NOTE THAT THERE ARE INSTANCES WHEN A PERSONS INCOMPETENCE WILL BE THE REASON A DVR CARD WILL NOT WORK. EITHER THE PERSON DOES NOT KNOW HOW TO READ, FOLLOW DIRECTIONS, USE A COMPUTER, OR POSSESS BASIC COMMON SENSE. WE ARE NOT RESPONSIBLE FOR THAT. DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.

Bluetooth sunglasses are FRAGILE and should be treated with delicate care. asianwolf.com is not responsible for damage due to physical abuse. PHYSICAL DAMAGE such as broken frames or cracked lenses on a pair of bluetooth sunglasses is not covered.

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. PACKAGES RETURNED WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED. NO EXCEPTIONS. RMA NUMBERS ARE GIVEN BY TECHNICAL SUPPORT VIA EMAIL. SALES REPRESENTATIVES DO NOT HAVE AUTHORIZATION TO GIVE RMA NUMBERS. TO REQUEST AN RMA, SEND AN EMAIL TO TECHSUPPORT@ASIANWOLF.COM. WHEN SENDING AN RMA REQUEST, PLEASE TITLE THE SUBJECT OF YOUR EMAIL "RMA REQUEST".

YOU MAY BE ASKED TO SEND ADDITIONAL DOCUMENTATION REGARDING YOUR RMA REQUEST. WE RESERVE THE RIGHT TO REJECT ANY RMA REQUEST. WE WILL ONLY GIVE RMA NUMBERS FOR DEFECTIVE ITEMS OR ITEMS NOT WORKING TO MANUFACTURERS SPECIFICATIONS.

RMA NUMBERS ARE ONLY VALID FOR 10 CALENDAR DAYS FROM THE DATE OF ISSUANCE. IF YOUR PACKAGE IS RECEIVED AFTER THE 10 DAY TIME PERIOD, YOUR PACKAGE WILL BE REJECTED AND SENT BACK AT YOUR EXPENSE. AFTER THE 10 DAY TIME PERIOD, A SECOND RMA NUMBER WILL NOT BE ISSUED.

WHEN YOU ARE ISSUED AN RMA NUMBER, YOUR PACKAGE HAS TO BE SENT BACK TO US WITH THE FOLLOWING CONDITIONS:

1) ITEM MUST BE PACKAGED AND BACK IN ORIGINAL OR EQUIVALENT PACKAGING, WRAPPING MATERIALS, ETC.

2) A COPY OF THE ORIGINAL INVOICE MUST BE INCLUDED WITH YOUR PACKAGE AND THE RMA NUMBER WRITTEN ON THE ACTUAL INVOICE.

3) car alarms: YOU MUST INCLUDE the original INSTALLATION RECEIPT, BUSINESS CARD AND COMPANY LETTER HEAD of THE professional ALARM SHOP THAT installed your unit.

4) car alarms: PLEASE INCLUDE A CHECK OR MONEY ORDER for $24.99

5) DVR SYSTEMS: PLEASE INCLUDE A CHECK OR MONEY ORDER for $49.99.

5) THE RMA number must be written clearly IN BIG, BLACK, BOLD LETTERING ON THE OUTSIDE OF THE box. PACKAGES RETURNED WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED.

6) SEND YOUR RMA BY MEANS OF THE UNITED PARCEL SERVICE (UPS) ONLY.

7) YOU MUST PROVIDE US WITH A TRACKING NUMBER VIA EMAIL after shipment.

ASIANWOLF.COM IS NOT LIABLE FOR ANY INCIDENTS INCURRED DURING SHIPMENT INCLUDING BUT NOT LIMITED TO: DAMage TO THE ITEM, LOSS OF THE ITEM, THEFT etc., DURING TRANSIT. WE RECOMMEND YOU PURCHASE SHIPPING INSURANCE FOR YOUR PACKAGE. WHEN WE RECEIVE YOUR ITEM, WOLFCOM ENTERPRISES (ASIANWOLF.COM) RESERVES THE RIGHT NOT TO REPAIR ANY PRODUCT(S) UNTIL APPROPRIATE COMPONENTS ARE AVAILABLE OR, IF UPON INSPECTION OF THE ITEM, THE PRODUCT IS DEEMED TO BE TAMPERED with, abused, etc.

Lost or stolen domestic shipments must be reported within 14 days from the day your package was shipped.

lost or stolen international orders must be reported within 30 days from the day that your package was shipped . For faster processing of lost or stolen shipments, the customer has the option to do a cross-shipment on the lost, stolen, or damaged order. If your item was damaged due to shipping please contact UPS at 1-800-pick-ups.

There is a 45 days replacement warranty on our spy cameras and dvr computer systems. If the camera, camera receiver, or dvr system fails to function properly DURING THE FIRST 45 DAYS, we will replace it providing the units were not dropped, abused, opened, tampered with OR incorrect adapters used. software is not covered under the warranty. ONLY HARDWARE IS UNDER WARRANTY. misuse of the product or not following the included instructions voids THE warranty. asianwolf technicians, based on the inspection of the returned product, WILL DETERMINE whether your warranty CLAIM is valid.

Asianwolf offerS an extended one year warranty ON DVR SYSTEMS for an additional charge of $299.99. you will need to purchase this additional warranty at the time of ordering or within seven days of receiving the product. you can add this feature by calling 323-962-1061. Shipping Charges to and from Asianwolf.com are not refundable. Any return must be authorized.

***CAMERA MICROPHONES ARE DELICATE AND MUST BE HANDLED WITH CARE. EACH CAMERA IS CHECKED BEFORE SHIPMENT TO INSURE THAT THE MICROPHONE IS INTACT AND FUNCTIONING. CAMERA MICROPHONES WILL BECOME DAMAGED OR BREAK OFF IF HANDLED ROUGHLY OR PULLED ON. DAMAGE TO THE CAMERA MICROPHONE IS NOT COVERED UNDER WARRANTY DUE TO IT'S FRAGILITY. NO WARRANTY CLAIMS FOR THE CAMERA MICROPHONE WILL BE ACCEPTED. NO EXCEPTIONS.

DVR CARDS: ALL SALES ARE FINAL! THERE ARE NO REFUNDS ON DVR CARDS. ALL DVR CARDS ARE INSPECTED BEFORE SHIPMENT. ASIANWOLF STANDS BEHIND OUR PRODUCTS AND ALL DVR CARDS ARE UNDER WARRANTY FOR 45 DAYS FROM RECEIPT. COMPUTER INCOMPATIBILITIES, CORRUPT FILES, UNHEALTHY COMPUTERS AND COMPUTERS THAT DO NOT MEET THE MINIMUM SYSTEM REQUIREMENTS ARE NOT THE RESPONSIBILITY OF ASIANWOLF. IF THERE IS A PROBLEM GETTING THE CARD TO WORK AND YOU THINK IT IS DEFECTIVE, WE WILL REPLACE IT FOR YOU. YOU PAY SHIPPING TO US AND WE WILL PAY FOR SHIPPING BACK TO YOU. IF AFTER A SECOND CARD STILL DOES NOT WORK, THEN ITS IS OBVIOUSLY NOT THE CARD BUT YOUR PC THAT IS THE PROBLEM AND A SECOND RMA FOR ANOTHER REPLACEMENT WILL BE DENIED. WE SHOULD ALSO NOTE THAT THERE ARE INSTANCES WHEN A PERSONS INCOMPETENCE WILL BE THE REASON A DVR CARD WILL NOT WORK. EITHER THE PERSON DOES NOT KNOW HOW TO READ, FOLLOW DIRECTIONS, USE A COMPUTER, OR POSSESS BASIC COMMON SENSE. WE ARE NOT RESPONSIBLE FOR THAT. DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.

Bluetooth sunglasses are FRAGILE and should be treated with delicate care. asianwolf.com is not responsible for damage due to physical abuse. PHYSICAL DAMAGE such as broken frames or cracked lenses on a pair of bluetooth sunglasses is not covered.

If it becomes necessary to send the product or any defective part to ASIANWOLF.COM, the product must be shipped in its original carton or equivalent carton, fully insured, with shipping charges prepaid via UPS. ASIANWOLF.COM will not assume any responsibility for any loss or damage Incurred in shipping.

Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.

Customer pays shipping BOTH WAYS when shipping to AND FROM WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories.

Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice