Our Three year limited replacement warranty cover the buyer for any product malfunctions and detects in material or workmanship that affects the performance of the product.  The Three year warranty also includes Three years of free technical support. (Excludes remote viewing)

The Warranty time runs from the date of purchase of the product.  No warranties will be in effect beyond the warranty term.

 This warranty does not cover product damages caused directly or indirectly by improper installation, lightening strikes, power surges, vandalism, product modifications, and abuse or misuse, including failure to provide reasonable and necessary maintenance.  We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss.

When there is a defective product and the item need to be returned, a Return Merchandise Authorization (RMA) number must be issued by the technical support team.  No exceptions!  Shipping and handling cost to return products with RMA is customer’s responsibility.  When the product under warranty is shipped back to the customer, our company will be responsible for shipping and handling cost.

Why is it impossible for remote view technical support?

Remote viewing involves your router and internet service.  The DVR itself is remote view capable.  If you DVR is working, then you can set up remote view.  Because your router and internet service was not purchased through us, we cannot help with remote viewing.  We do suggest you contact a computer networking expert or installer to help you with remote view, as they are the correct person to contact for remote viewing support.